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Increasing Cultural Competencies


Serving international and multicultural customers is a growing challenge for securing a competitive edge in today's marketplace. Organizations successfully adapting their service delivery to satisfy a rapidly expanding divergent consumer market know the rewards. However, servicing customers from different cultures and/or speak different languages other than our own, require different skills and abilities from those used in traditional customer service.

PRISM enhances and advances traditional customer service and cultural/language knowledge by providing flexible and cost effective "next step" customer service awareness and skill building around: the basic understanding of culture and its impact on relationships and interactions; building skills for doing business across cultures and languages, and for increasing team members ability to work productively and respectfully across culture and language differences.

Cross Cultural Consulting

Cross Cultural Training

Cross Cultural Tool Kits

Cross Cultural eLearning & Blended Learning

Inclusion & Diversity Presentations & Special Programs

 

»» Request more information on Increasing Cross Cultural Effectiveness ««

 

What our clients say...

"PRISM's Cultural training was informative, well prepared and inspirational. Their preparation contributed a great deal to the program's overall success and they should be commended for their excellent customer focus and follow through."

Harris Corporation, Transcomm Division

Case Studies
Your Global Partner

PRISM serves Fortune 1000 and Global 500 organizations in 25 countries on six continents. Our services and programs are offered in a variety of languages and dialects.

Australia
Belgium
Brazil
Canada
China
Columbia
France
Germany
India
Jamaica
Japan
Mexico

New Zealand
Morocco
Portugal
Saudi Arabia
Singapore
Slovakia
South Africa
South Korea
Switzerland
UAE
United Kingdom
United States
Venezuela

In the Media